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Verizon resolves issues after call disruptions reported in Wyoming, nationwide


CASPER, Wyo. — Verizon appears to have resolved issues after call disruptions were reported in Wyoming and nationwide Wednesday.

Downdetector shows that Verizon outages subsided Thursday after over 24,000 reports Wednesday afternoon. WTHR reported Wednesday evening that a Verizon spokesperson said the company had resolved the call disruption problems, citing a “fiber issue” as the cause.

Natrona County Emergency Management (NCEM) said Wednesday that Verizon had reported intermittent voice call disruptions in Natrona and Sublette County, with issues also possible in other parts of the state. NCEM noted that people with emergencies who were unable to dial out to 911 were still able to text emergencies to 911.

“Please use plain messaging, and don’t shorten expressions,” NCEM said. “Please avoid emojis. Telecommunicators will receive the communication on the same console as voice calls and will be able to dispatch the most appropriate first-responder.”

When Verizon experiences outages, those can impact other mobile virtual network operators, like Spectrum and Straight Talk, that use Verizon’s infrastructure.