CASPER, Wyo. — Wyoming 2-1-1 is an organization which helps connect people across the state to a variety of community services.
2-1-1 services are also available nationwide and in Canada.
Executive Director Sabrina Lane talked to the Casper City Council about the kinds of services Wyoming 2-1-1 can offer during the council’s Tuesday, Sept. 10 work session.
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“We provide services across the state of Wyoming,” Lane said. “In Wyoming I find that we are very fortunate because we can reach 100% of the population.”
She said that people can simply dial 2-1-1 to speak with a community resource specialist who will help connect them with government agencies and nonprofits who can help them get the services they need.
People who call 2-1-1 remain anonymous.
Lane added that the service is free.
“Every hour of every day,people need essential services—from finding food and shelter to securing adequate care for a child or an aging parent,” Wyoming 2-1-1’s website, which also provides links to various resources, says. “Faced with multiple agencies and nonprofits providing a broad range of social services,people often don’t know where to turn or how to start. In many cases, they end up going without these necessary services.”
Lane said the website has been updated and cleaned up to make it more easy to navigate. She added that Wyoming 2-1-1 was in a good position to assist nonprofits with limited funding get the word out that they have services available.
She explained that Wyoming 2-1-1 is funded by the Wyoming Department of health and also seeks donations and grant funding.
Some of the people Wyoming 2-1-1 can help include the following, according to Lane’s presentation:
- Case Managers and Care Givers
- Grandparents in need of assistance with their grandchildren
- Families seeking services for their children
- Law enforcement officers helping individuals in need – suicide ideologies, homeless, victim assistance, etc.
- Veterans seeking services specifically tailored to veterans
- Individuals looking for health insurance
- Seniors seeking information about financial scams
- Human Resource professionals helping an employee find resources for transportation, childcare, or their aging parents
- Laid-off workers struggling to find employment or feed their families
- Disaster victims seeking housing, food, counseling
“We opened our doors in 2011,” Lane said, adding that Wyoming 2-1-1 now serves all counties in the state.
They can help those looking for things like health resources, food, shelter, counseling and employment assistance.
One program, called, “Enroll Wyoming,” helps people without health insurance apply for various insurance options.
“Wyoming 2-1-1 also provides information to communities to help them assess needs and gaps in services,” Lane’s presentation adds.
They also help share and disaster recovery information.
Wyoming 2-1-1 received 3,447 calls and made 5,066 referrals in 2018. That includes 466 calls in Natrona County and 963 referrals.
Wyoming 2-1-1 says that the following are the most common “presenting” and “unmet” needs in Natrona County:
The most common referrals made nationally in 2018 were for “housing or utilities assistance, physical or mental health services, assistance finding and obtaining employment and services to address and prevent homelessness,” Lane says.
Wyoming 2-1-1 is housed in the Laramie County United Way office located at 1007 East Lincolnway in Cheyenne.