Student Success Counselor

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  • Full Time
  • casper

Website Casper College

The Student Success Counselor actively collaborates with faculty, staff and administration in the design, development, marketing and implementation of programs and services that enhance student success and retention; maintains awareness of, and cultivates college and community resources to enhance the academic and personal success of students. This is a 12 month position.

The Student Success Counselor is responsible for providing intrusive support services to students on academic probation and suspension. This includes meeting with students to assess challenges and developing a plan of action, following up on student progress and providing resources and referrals as needed. This position is responsible for developing, assessing, and improving all programming related to this population. The Student Success Counselor will also serve on the campus CARE team and provide case management to students referred from CARE reporting. This position is expected to maintain a caseload of approximately 200 students each semester and hold over 600 appointments primarily during the academic year. Although 70% of this position is focused on services for probation students, The Student Success Advisor is also responsible for providing placement testing services, academic coaching, crisis management and personal counseling (if qualified and licensed) and serves on both campus and community boards when needed. This is a fast paced, high intensity position that requires flexibility, efficiency and the ability to move quickly from one role to the next. This position reports to the Director of Recruitment and Retention. Building strong interpersonal relationships with faculty, with the goal of strategically collaborating to provide services that will benefit students, is an essential part of this position. This position reports to the Director of Recruitment and Retention.

Essential Duties:
Provide individual and group services to enhance the academic and personal success of identified/targeted populations such as probation students, General Studies majors, first generation students, single parents, diverse populations and more. Across all roles, services for students should include

Meeting with current and prospective students and families
Providing general assistance to students by helping them navigate the college system through required policies and procedures, making referrals to on and off campus resources, and encouraging participation and engagement on campus.
Maintain accurate notes and time logs of students seen and duties performed; maintain program usage statistics, and analyze data toward improvement of services and student outcomes
Collaboration with faculty, staff and the community to develop innovative programs and services for students.
Build partnerships with community resources to assist students in acquiring needed resources
Specific duties relevant to each role are the following:

Probation & Suspension (70% of Job)Review petitions for admission in collaboration with the Admissions Coordinator and Enrollment Services professionals and communicate decisions to students
Develop and maintain suspension petition materials
Provide information and education on Casper College probation policies. Assist students in complying with these policies
Assess current and past academic performance of students and identify barriers to success
Assist students in creating a plan of action to get back on track
Provide consistent follow up with each student to hold students accountable and improve chances of success
Actively follow up with students throughout the year and provide initiate outreach to students who are not following through with probation requirements
Research, develop, measure and assess programming for probation students
Provide advising (in collaboration with faculty advisors), career assistance, academic coaching and counseling services if qualified and licensed.
Advising (12% of Job)Provide intrusive, developmental advising to students on probation (in collaboration with faculty advisors) and other students as needed.
Utilize intrusive and holistic advising theories to connect and support students by acknowledging potential barriers and creating action plans based on their goals and risk factors
Assist students with course selection and registration and understanding academic policies and graduation requirements
Personal Counseling/Crisis Intervention (11% of Job):If licensed, provide short-term, mental health counseling services to students when the counseling center is at capacity or needs additional assistance
Provide intervention in situations requiring immediate attention and resolution for students. If non-licensed, the advisor may provide the initial intervention in a crisis situation and assist the student in gaining access to other needed clinical intervention
Academic Coaching (7% of Job):Non-clinical services that are provided to assist students in gaining access to needed educational and other support services, including monitoring/follow-up, referral, advocacy, and crisis intervention
Provide education on skills and habits essential for college student success This may include but is not limited to developing student skills with time management, study skills, test taking and test anxiety
Other duties include:Collaborate with all campus departments and employees to develop, implement, and assess initiatives, programs and services.
Assist with the development of marketing materials and efforts to increase visibility of the Student Success Center across the campus and Casper community
Create and maintain community and business partnerships
Attend professional conferences and workshops on a regular basis to enhance and maintain his/her skills.
Adhere to ethical standards relevant to his/her professional organization and the department
Support the broader mission of the College and Student Services by attending division meetings and sharing responsibilities for various committees and projects on campus; serve on various professional committees in the community and state
This individual will be willing to assist, take on and perform other tasks that are in their skill set on an as needed basis
Engage in other duties as assigned by the supervisor

Work Environment:
Typical work environment is an office setting requiring normal safety precautions. Non-routine occasional work may be spent around the community and in local public K12 schools. Short periods of time will be spent outdoors travelling between campus buildings in various weather conditions. Frequent interaction with the public may occur (registration, scholarship applicants, Casper College employees).

Physical Demands:
Employee is regularly required to sit, speak, hear, use hands and fingers to handle materials and use computer, feel, and reach with hands and arms. Occasional lifting of up to 25 pounds may be required (office supplies, paper boxes, etc…). Periods of walking may occur and may require carrying materials or supplies. Work is usually performed during the normal workday however, early morning, late evening and weekend work may be required during periods of critical attendance. Occasional travel in and out of state will be required.

Minimum Qualifications & Desired Qualities:
Master’s degree

A passion for higher education and a desire to empower students to achieve their best self
Able to adapt quickly to changing student needs in a rapidly moving environment
Inquisitive and curious nature
Self-directed and driven to succeed
Assertiveness and ability to have crucial conversations
Effective teamwork and collaboration
Strong Interpersonal communication skills (oral and written)
Public speaking and presentation skills
Computer proficiency and a willingness to learn new technology
Program development, management and assessment

Knowledge Base:

College student development theory
Higher education theory – its history, purpose, effects and operations
Professional ethics and application to current work
Laws, institutional policies, and best practices that guide academic advising
Career assessment instruments and their applications
Knowledge of FERPA laws and regulations

Preferred Qualifications:
Master’s degree in counseling, social work or marriage & family therapy or counseling related field strongly preferred
Licensed mental health professional in the state of Wyoming
At least one year of experience in higher education

Apply by May 3, 2019, and include the following:
Application, complete with 3 references
Cover  Letter
Copies of Transcripts (official transcripts required upon employment)

Note to Candidates:
Employment is contingent upon a successful background check.
This is a full-time, benefited position.
A simulated counseling session may be required at time of interview.

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